Refund and Returns Policy
Effective Date: December 31, 2024

At FireHato.net, we strive to ensure your satisfaction with every purchase. This Refund and Returns Policy outlines the terms and conditions for returning items and requesting refunds. By making a purchase, you agree to this policy.

1. Eligibility for Returns
We accept returns under the following conditions:

  • The item must be returned within 30 days of receipt.
  • Items must be unused, undamaged, and in their original packaging.
  • Proof of purchase (receipt or order confirmation) must accompany the return.

2. Non-Returnable Items
Certain items are ineligible for return, including:

  • Gift cards and downloadable products.
  • Items marked as final sale or clearance.
  • Items damaged due to misuse or negligence.

3. Refund Process
Once we receive your return, our team will inspect the item. If approved, we will process your refund to the original payment method within 7-10 business days. Please note:

  • Shipping costs are non-refundable unless the return is due to our error.
  • You are responsible for the return shipping costs unless the item was defective or incorrectly sent.

4. Exchanges
If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.

5. How to Initiate a Return
To begin the return process, contact our customer service team with your order details:

6. Changes to This Policy
We reserve the right to update this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting to our website.

7. Contact Information
If you have any questions or need assistance with a return, contact us at:

  • Street: 127 Brown Rd Griffin, Georgia(GA)
  • Phone Number: (770) 233-0803
  • Email: info@firehato.net