Delivery Policy
Effective Date: December 31, 2024

At FireHato.net, we are committed to ensuring a seamless delivery experience for our customers. This Delivery Policy outlines our shipping processes, timeframes, costs, and conditions. By placing an order on our website, you agree to this policy.

1. Shipping Locations
We currently ship to most locations within the United States. For international shipping inquiries, please contact us directly before placing an order.

2. Shipping Methods and Costs

  • Standard Shipping: Our standard shipping method offers reliable delivery within 5-7 business days.
  • Expedited Shipping: For faster delivery, expedited options are available, with estimated delivery times of 2-3 business days.
  • Shipping Costs: Shipping fees vary depending on the weight of your order, shipping method, and destination. Final costs are displayed during checkout.

3. Order Processing Time
Orders are typically processed within 1-2 business days, excluding weekends and holidays. Orders placed after business hours will be processed the next business day.

4. Delivery Timeframes
Delivery timeframes depend on your selected shipping method and location. Estimated delivery windows are as follows:

  • Standard Shipping: 5-7 business days.
  • Expedited Shipping: 2-3 business days.
    Please note that these are estimates and may vary due to external factors such as weather conditions or carrier delays.

5. Tracking Your Order
Once your order is shipped, we will provide a tracking number via email. You can use this number to monitor your package’s status on the carrier’s website.

6. Delivery Issues

  • Lost Packages: If your package does not arrive within the estimated delivery window, contact us immediately. We will work with the carrier to resolve the issue.
  • Damaged Items: If your order arrives damaged, please take photos of the packaging and items and contact us within 7 days of delivery for assistance.
  • Incorrect Address: FireHato.net is not responsible for delivery delays or lost packages due to incorrect shipping information provided by the customer.

7. Exceptions and Restrictions

  • Some items may have specific shipping restrictions based on their nature or destination.
  • Delivery to remote or rural areas may require additional time.

8. Changes to This Policy
We reserve the right to update this Delivery Policy at any time. Changes will take effect immediately upon posting to our website.

9. Contact Information
For questions or concerns about our Delivery Policy, please contact us at:

  • Street: 127 Brown Rd Griffin, Georgia(GA)
  • Phone Number: (770) 233-0803
  • Email: info@firehato.net